Claim Manager - Commercial Property

We are seeking a Claim Manager to join our Claim Center Property Commercial team. The Manager is responsible for overseeing the entire claims process for residential and commercial property claims, ensuring efficient management and resolution

• Drive a customer-centric service culture that consistently delivers exceptional service
• Manage a portfolio of highly technical, highly service-oriented claims
• Escalate any anomalies and make recommendations to address the situation
• Negotiate settlement of claims to bring them to a successful conclusion
• Partner with Actuarial, Senior Leadership, Underwriting, Risk Consulting, and other parties as required
• Directly manage and oversee property adjusters
• Develop goals and complete performance management plans (PMPS) for direct staff
• Compile effective Executive Summaries on files/issues as necessary/appropriate
• Ensure appropriate and proactive handling activities in all phases of the claim
• Ensure thorough coverage evaluations and detailed analysis that are well documented
• Work within the framework of Chubb ethical and service standards
• Fulfill compliance and regulatory requirements (including complaints procedures)
• Take responsibility for the control mechanisms which are in place and ensure the team is fully aware and engaged in them
• Ensure adherence to individual authority grants, all statutory and regulatory requirements and fair claim practices and local compliance requirements
• Facilitate in claim committee process both as a participant on claims in inventory and as a resource to others
• Ensure all files are handled in accordance with all aspects of the Best Practices
• Manage authority requests for all experts with an emphasis on building consultants
• Ensure vendors are routinely provided specific direction as to scope, budget and timely reporting
• Oversee preparation of large loss reports, reserve notifications and risk advisory reports to internal partners per guidelines on all eligible claims
• As part of the cross-functional leadership team, manage, analyze, and provide insights to this team regarding trends and observations identified during claims settlement, reporting patterns, and forecasted development during severe weather or cat events, and recommendations to the pre-loss assessments or gathered underwriting information that may aid portfolio, quality of risk and post-loss management

• Bachelor’s Degree or equivalent experience preferred
• Demonstrated management and leadership capabilities
• 5+ years of customer service experience in a corporate environment required
• 5+ years of Insurance Claims experience within residential and commercial property claims
• 2+ years of experience as a claim supervisor, claim manager or similar role
• Ability to work collaboratively in teams and interact effectively with a diverse range of individuals
• Extensive coverage/contract knowledge
• Strong analytical and investigative skills
• Strong abilities in coverage application, litigation, and contractual relationships
• Knowledgeable in damage evaluation for residential and commercial properties; ability to resolve high-exposure claims
• Superior verbal and written communication skills, including large-group presentation skills
• Licensure Requirement: If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage
• Health savings account (HSA) and flexible spending account (FSA) options
• Generous paid time off (PTO)
• 10 paid holidays each year
• Up to 9% 401(k) contribution from Chubb
• Tuition and education reimbursement to support lifelong learning
• Professional training and development programs
• Stock options for eligible employees

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients